Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena to market leaders in the communications, financial services, technology, healthcare and transportation & leisure industries.
Our differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.
We are a company of many perspectives unified by one goal: To help people, one caring interaction at a time. We believe everyone and every interaction matters. With an “others first” mentality, we serve with thought and heart, owning every moment, working to quickly, simply, and effectively make things better. We listen with our brain and speak from our heart, creating a spirit of trust with our clients and their customers.