Customer Care Conference & Expo is the most important East European event that addresses the customer care industry, with focus on strategic marketing insights. It provides an excellent opportunity to gain a broad overview regarding the customer care markets, from call centers and help desks to face to face contact possibilities with consumers.
A decade ago the international customer care market demanded the reinvention of business perspectives, focusing more on soft skill development and customer experience.
Nowadays, along with the constant evolution of competition intelligence tools, the business environment is searching for a strategic paradigm shift as a survival and development imperative. The 14th edition of Customer Care Conference brings into question the selection, training and motivation of employees in contact centers to increase customer satisfaction and loyalty.
Press Release: customer-care-conference-cluj-2016