Romania is listed among the Top 50 countries in the A.T.Kearney’s 2011 „Global Services Location Index”, in terms of attractive offshoring destinations. The criteria are: Financial Attractivity, People Skills&Availability and Business Environment.
Cluj-Napoca emerges as an important BPO hub due to the available skilled human resource. Amongst the advantages frequently mentioned in international studies and reports, one can find the following: accessible costs, highly qualified labour force, foreign languages spoken, geographic position, and time-zone close to GMT. The last three aspects make a decisive contribution to the easy way of communicating, in real time, with the rest of the continent.
Established BPO experience relies upon: finance & accounting outsourcing (FAO), human resources operations outsourcing (HRO), process outsourcing (PO), knowledge process outsourcing (KPO), contact center operations (CC) and industry-specific business processes (IS-BPO).